Fragen und Antworten



Can I still change my order?

Is it possible to place an order by phone?

How can I cancel my order?

Is there a minimum order value?

What should I do if I received the wrong item?

Return & refund

How do I return an item?

How can I make a complaint about an item?

Where can I drop off my return?

Has my return arrived?

I need a new return label, how can I get it?

When will my return be refunded?

Do I have to pay the shipping costs for the return?

How do I exchange an item?

Payment & invoice

Which payment methods are offered?

How does a purchase on invoice work?

I accidentally deleted/lost the invoice, what can I do now?

I have a coupon code. Where can I redeem it?


Can I see the status of my order?

What can I do if I am not at home at the scheduled time of delivery?

How many days is the delivery time?

Customer account

How do I set up a customer account?

What are the advantages of creating a customer account?

Can I order as a guest?

How do I change my password, email address or address?

I forgot my password, what do I do now?